Below are some common questions & answers about my online print shop. For information about the how my prints are made and various print options (framed, canvas, metal, acrylic etc.), please see About the Prints. And please feel free to email me at firstname.lastname@example.org.
What forms of payments are accepted?
All major credit cards and PayPal.
Is my credit card and personal information secure?
How long do custom prints take to produce?
Your prints will be ready to ship in 3-4 business days.
What is the largest size print I can order?
The largest size is 60″ (152 cm) on the longest side for rectangular prints. For square prints, the largest size is 48″x48″ (122 cm x 122 cm).
Do you have a showroom or gallery where I can see the prints?
Not at this time, however I have a Look Book with inspiration & ideas for decorating with prints.
Can I purchase gift certificates?
Yes, you can purchase a gift certificate to use in my shop from Fine Art America, the company that makes my prints. You can purchase gift certificates here.
How long will it take to receive my prints?
U.S. orders are printed at Fine Art America’s facility in High Point, NC. Estimated domestic shipping time is 1-3 business days (Eastern U.S.) and 5-7 business days (Western U.S.). European orders are printed at Fine Art America’s facility in the UK. Estimated shipping time for European orders is 1 business day (UK) and 2-5 business days (continental Europe). For all other international orders, shipping time is up to 10 business days.
Which shipping methods are available?
UPS, FedEx and DHL.
Do you ship internationally?
Yes, shipping is available to over 240 different countries – any country with FedEx, UPS or DHL service.
Can I calculate my shipping costs in advance?
Yes. From my print shop, add the print to your cart and select your country the “Shipping Address” form. You’ll see the shipping costs in the “Order Summary” on the right hand side.
Returns & Customer Service
Can custom prints be returned?
Yes, Fine Art America, the company that makes my prints, will take back any print, for any reason. You can return prints within 30 days of the order date for a full refund for the entire purchase price. Please note, outgoing and return shipping charges are not refundable, unless the return is due to a defect in quality. To return prints, please visit Fine Art America’s return page or call their customer service department at 877-807-5901 (24 hours/day, 7-days/week). You will need to provide your email address & order number.
How can I check on the status of an order I’ve placed?
Once you’ve placed an order, you can call Fine Art America customer service at by email or phone at 877-807-5901 (24 hours/day, 7-days/week).
Do you ever have sales?
Yes, from time to time I offer exclusive discounts to my mailing list subscribers. To receive notifications, subscribe here.
Do you offer trade discounts?
Yes, I offer discounts to interior design professionals. Please email me with your business information at email@example.com and I will give you a discount code to use in my print shop.
Can I browse your shop with non-US currencies and units of measurement?
Yes. On the bottom of my shop page there is a section called “Location Settings.” Here you can select your country’s currency and unit of measurement.
Do you sell your original paintings?
Not at this time. I feel prints are more suited to online sales than originals, and this is what I’m focusing on right now.
Do you do commissions?
I’m not taking on commissions at this time, however I welcome suggestions. I often make new work based on inspiration from my customers.
I can’t find an answer to my question.
Please feel free to email me anytime at firstname.lastname@example.org